What our Customers say...
Water Damage Testimonials
Donnie and Travis were outstanding!!!! They were professional and went over and above. I highly recommend this team, including Jeff, the project manager.
Donnie and Travis were very professional, and I am extremely happy with the service I received from them. They explained everything that they were doing and were here every day for a week due to water damage in my home. I cannot thank them enough and would not hesitate to recommend them and SERVPRO!!
Extremely professional and efficient. Would recommend Donnie and Travis to anybody!
Donnie and Travis were very professional and made us feel that everything would be taken care of. My husband and I were very happy with their service. We would highly recommend them. They explained in detail what to expect. They called and asked if we had any questions about what to expect. They went above and beyond to make us comfortable.
They came the day after the sewer back up. Made a plan working with SERVPRO and Nationwide. Project manager Justin was awesome and organized. Donnie C. and Travis C. were phenomenal workers. Happy to recommend SERVPRO to everyone!!
Donnie and Travis were very professional and did an outstanding job cleaning and drying my basement! Would highly recommend them!
Jeff S. was honest and gave a quote very fast, keeping the best in mind for the customer. Travis C. and Donnie C. were part of the crew and did an amazing job, explaining everything about what had happened and what needed to be done. They installed the equipment and stopped by each day to check on the work. They removed all damaged stuff, cleaned the floor, and also sprayed basement to ensure there is no bacterial growth.
After our basement flooded, the guys at SERVPRO responded very quickly. Donnie And Travis were kind, understanding, and very thorough. I would highly recommend using SERVPRO for any of your needs. I was very impressed and grateful!!
Richard and Walter are the TRUE A-TEAM! If I am ever back in Motown, I’ll request them and only them.
Did a great job Richard and Walter!
I have never written a review on a company but feel like I need to write this on SERVPRO and their amazing employees. Justin Dahl understood my frustrations as I dealt with the insurance company to approve all repairs that needed to be done. It took three months to get the all clear from them and he kept in constant contact throughout the back and forth just to assure me that once he got the go ahead all would be fixed and in a timely manner. I appreciate Justin for his professionalism and courtesy for dealing with me for three months. If I could rate an employee Justin deserves 5 stars.
The repair guy that came out to do the repairs, Troy Proctor, was amazing as well. He came in and got started and not once did I feel like I had a stranger in my home for five days. We talked, we laughed, just had great conversations the entire time he came to my home. Once the repairs were done, you cannot tell that my kitchen ceiling had a gaping hole in it. Troy did an amazing job at my home. Lastly, I want to mention Michelle that answers the calls for SERVPRO. I spoke to her several times in the three months of dealing with this and she was the friendliest, most pleasant person to speak to. Overall, I would recommend SERVPRO to all my family and friends.
I’ve recently had the opportunity to use the services of this great company, even though my situation was devastating and frustrating. Due to water damage, they came into my home and quickly made me feel at ease. Even though most of my belongings didn’t make it, Marc and Richard were fast acting at making sure they got everything out, the water cleaned out, equipment brought in, and daily checks on making sure I’m getting the best quality service. Along with their care and compassion for the situation, their quality of work is impeccable during a disaster. Their quick and timely response will not go unrecognized. If you ever find yourself in need of water cleanup and restoration, you’d be foolish not to use this company. And if you’re as lucky as I am, you’ll get Marc and Richard. I appreciate all of their hard work, dedication to customer service and mostly their empathy through a devastating time.
This letter is written with appreciation for the outstanding work the entire SERVPRO team completed to mitigate and repair damages sustained as a result of a glycol spill from a burst pipe in our garage. We had truly been offered the most professional service and courtesy that, in essence, has been nothing short of spectacular. Given the constraints of our property damage and timeliness, the attention to all critical details and reliably prompt responses proved to meet business commitments that went the extra mile! It is evident to us that the staff, led by Mike Gaffke, truly took on the responsibility along with the full measurement of accountability. We are grateful to have recovered and be the recipients of this commitment to excellence!
Wow, wow, wow!!! LOVE SERVPRO!!
We just had our refrigerator line burst open in the middle of the night and spray water all over our newly and completely remodeled kitchen AND flooded our basement. We had only just moved into our home and our basement was full of our belongs we haven't yet unpacked. Jake and his team were very quick to arrive on the scene. Jake was exceptionally sympathetic, kind, knowledgeable, and professional. We are genuinely impressed by his customer service! We have not yet completed the full extent of restoration and we are already so thankful for what SERVPRO has been able to do for us. THANK YOU SERVPRO for tackling this mess and making us feel valued!!
Thank you for the great service. Marc and Kaine did a great job. They were through in no time and very polite and neat. Easy to work with! Thank you again!