What our Customers say...


Donnie and Travis were outstanding!!!! They were professional and went over and above. I highly recommend this team, including Jeff, the project manager. 

Very fast and courteous service. Donnie and Travis were absolutely awesome to work with. Highly recommend. 

Donnie and Travis were very professional, and I am extremely happy with the service I received from them. They explained everything that they were doing and were here every day for a week due to water damage in my home. I cannot thank them enough and would not hesitate to recommend them and SERVPRO!! 

I truly enjoyed my experience with SERVPRO! Jon Moses was extremely professional and guided me through the entire process effortlessly. I would definitely refer SERVPRO to family and friends, and also use them again for future projects. Thanks for all your help. 

Extremely professional and efficient. Would recommend Donnie and Travis to anybody! 

Donnie and Travis were very professional and made us feel that everything would be taken care of. My husband and I were very happy with their service. We would highly recommend them. They explained in detail what to expect. They called and asked if we had any questions about what to expect. They went above and beyond to make us comfortable. 

They came the day after the sewer back up. Made a plan working with SERVPRO and Nationwide. Project manager Justin was awesome and organized. Donnie C. and Travis C. were phenomenal workers. Happy to recommend SERVPRO to everyone!! 

Donnie and Travis were very professional and did an outstanding job cleaning and drying my basement! Would highly recommend them! 

We can't say enough about Donnie and Travis. They listened and reacted to every concern or question we had. They are very professional, polite, and honest. Thank you from the bottom of our hearts

Jeff S. was honest and gave a quote very fast, keeping the best in mind for the customer. Travis C. and Donnie C. were part of the crew and did an amazing job, explaining everything about what had happened and what needed to be done. They installed the equipment and stopped by each day to check on the work. They removed all damaged stuff, cleaned the floor, and also sprayed basement to ensure there is no bacterial growth. 

Marrianne was on time very helpful with the project presented and kept me informed during the entire process. I would definitely recommend their services. 

After our basement flooded, the guys at SERVPRO responded very quickly. Donnie And Travis were kind, understanding, and very thorough. I would highly recommend using SERVPRO for any of your needs. I was very impressed and grateful!! 

Crew came through knocked it out of the park. Was professional, courteous, and put my mind at ease. I was happy with the end product and Marrianne was wonderful. She made sure I was happy and that her crew understood what I needed done. Thank you so much for handling it like a boss. Will definitely be using them again. Thank you for everything. 

John was very helpful. He did a great job. 

Jason and Shane are very friendly and professional! They arrived on time and completed the job very efficiently. They made everything so easy for me! Really grateful for their work! 

Jeff is very professional! 

Richard and Walter are the TRUE A-TEAM! If I am ever back in Motown, I’ll request them and only them.  

Did a great job Richard and Walter! 

Justin continued to go above and beyond the scope of work and I appreciated it more than anyone knows. The tenant was not easy to deal with and he showed professionalism the entire time. 

Justin was nice to work with and returned my messages promptly. 

The team came out and did an awesome job. Couldn't ask for a better company. 

I had a great experience with SERVPRO and my contractor Justin! He was patient, kind, professional and very personable. Let me reiterate how very patient he was with me. I was stressed and overwhelmed with my loss. Justin took his time explaining everything and walked me through every step, ensuring I was satisfied and happy. I definitely will call him if I ever need any more work done! Great company, and great contractor! 

Great work done in a short amount of time. Really made me happy to have my work done before the Christmas holiday. Mike G. was a very professional individual. Great communication. Once the company came in for demo, they worked very efficient and were clean and aware of my stuff. Fast and professional. Same with the repair. Any concerns I had were address and taken care of. Happy to have my place back to normal.  

After experiencing a ceiling collapse in my home, I contracted with SERVPRO of Romulus to address the total cleanup of my living room and then to completely repair the damage which included installation of a new ceiling. The expertise Dustin has with dealing with the insurance company was greatly appreciated. His team of Mark and Richard quickly gutted my living room and removed all traces of the destruction. The next team headed by Justin quickly installed a beautiful new ceiling in my home within days. The professionalism these two teams exhibited was outstanding. My gratitude for their assistance cannot be overstated. 

I have never written a review on a company but feel like I need to write this on SERVPRO and their amazing employees. Justin Dahl understood my frustrations as I dealt with the insurance company to approve all repairs that needed to be done. It took three months to get the all clear from them and he kept in constant contact throughout the back and forth just to assure me that once he got the go ahead all would be fixed and in a timely manner. I appreciate Justin for his professionalism and courtesy for dealing with me for three months. If I could rate an employee Justin deserves 5 stars.  

The repair guy that came out to do the repairs, Troy Proctor, was amazing as well. He came in and got started and not once did I feel like I had a stranger in my home for five days. We talked, we laughed, just had great conversations the entire time he came to my home. Once the repairs were done, you cannot tell that my kitchen ceiling had a gaping hole in it. Troy did an amazing job at my home. Lastly, I want to mention Michelle that answers the calls for SERVPRO. I spoke to her several times in the three months of dealing with this and she was the friendliest, most pleasant person to speak to. Overall, I would recommend SERVPRO to all my family and friends. 

We are extremely happy with the work. Justin, our project manager, was great. He explained step by step what the process would be. Work was completed in a timely fashion! Troy, who did our drywall, was great and I am truly happy with our results! Thanks again, Justin and Troy! 

From the start of the project to the end, your team was great! Justin, our project manager, was helpful and understanding of our situation with my parents! I can't say enough about how easy he made this project for us! Also, the workers that were here were great! They did great work and was great to work with! And Mark and Richard were excellent as well! GREAT JOB SERVPRO! Thanks again Justin! And your team! 

We had a small fire but quite a bit is smoke damage. Upon first call, they had someone out on a Saturday evening within 3 hours. Then Shannon came out on Monday and by Wednesday, Marrianne and her team came out and busted butt in cleaning up soot. They have been keeping me well informed and keeping me from going nuts over all of this. Communication is great and they are working well with school schedules. I highly recommend having SERVPRO of Romulus do your restoration work. Highly recommend Marrianne and her team!! Thank you. 

Justin, Chris, and Walter were great! They’ve been very professional from the first time we met. Spent the next few weeks dealing with them on a daily basis while they put my home back together. Communication was easy and pleasant. I highly recommend these guys! Keep up the great work! 

In late March of this year, I experienced water damage to my home and garage. SERVPRO was among several companies recommended by my insurance company to handle the mitigation process. After reading some of the reviews of SERVPRO and the other companies, all well-known, I decided to choose SERVPRO. Glad I did! 

From the moment Jake and his mitigation partner showed up at our front door, I felt a sense of relief. This was during the onset of the COVID nightmare, but they showed up in full PPE and got right to work! 

After SERVPRO completed the entire mitigation process, I decided to go with them to handle the restorations as well. Justin Dahl, the project manager, was professional and personable from the very first phone call and remained so during the entire process. He was very knowledgeable and answered any questions I had - and believe me, I had a lot. Justin also worked well with my insurance adjuster, which is pretty impressive. 

Justin wanted to make sure my home/garage were restored completely and properly. Once the reconstruction process was underway, Olsi and his crew worked long hours and diligently to get the job done. They were punctual and took pride in their work and, as a result, my home and garage look even better than pre-water damage.

We had a car hit the side of our unit which caused major damage inside and outside of our unit. We then met Justin Dahl, project manager for SERVPRO. I cannot say enough good things about him. He explained everything that was going to happen step by step. He followed through from start to finish. The workers he sent were professional and courteous and followed COVID outlines. Whenever I had questions, he was quick to respond. My husband and I are very happy with the finished work. 

During a trying time for everyone, Justin and everyone we met connected with this job were courteous and professional. Questions we had were answered (sometimes more than once) throughout the job and could always be reached with a phone call. The final product was great looking!! I would definitely recommend SERVPRO. It’s all the people we met who worked on our job that make this company great!!! 

I’ve recently had the opportunity to use the services of this great company, even though my situation was devastating and frustrating. Due to water damage, they came into my home and quickly made me feel at ease. Even though most of my belongings didn’t make it, Marc and Richard were fast acting at making sure they got everything out, the water cleaned out, equipment brought in, and daily checks on making sure I’m getting the best quality service. Along with their care and compassion for the situation, their quality of work is impeccable during a disaster. Their quick and timely response will not go unrecognized. If you ever find yourself in need of water cleanup and restoration, you’d be foolish not to use this company. And if you’re as lucky as I am, you’ll get Marc and Richard. I appreciate all of their hard work, dedication to customer service and mostly their empathy through a devastating time. 

These guys are real professionals. We had an emergency water damage at our place of work. They were there in literally 30 minutes. Had it all cleaned up in 2 hours. Justin and his crew were especially awesome. Thank you, guys. The only choice in town. 

My bathroom never looked so good. 

This letter is written with appreciation for the outstanding work the entire SERVPRO team completed to mitigate and repair damages sustained as a result of a glycol spill from a burst pipe in our garage. We had truly been offered the most professional service and courtesy that, in essence, has been nothing short of spectacular. Given the constraints of our property damage and timeliness, the attention to all critical details and reliably prompt responses proved to meet business commitments that went the extra mile! It is evident to us that the staff, led by Mike Gaffke, truly took on the responsibility along with the full measurement of accountability. We are grateful to have recovered and be the recipients of this commitment to excellence! 

Wow, wow, wow!!! LOVE SERVPRO!!  

We just had our refrigerator line burst open in the middle of the night and spray water all over our newly and completely remodeled kitchen AND flooded our basement. We had only just moved into our home and our basement was full of our belongs we haven't yet unpacked. Jake and his team were very quick to arrive on the scene. Jake was exceptionally sympathetic, kind, knowledgeable, and professional. We are genuinely impressed by his customer service! We have not yet completed the full extent of restoration and we are already so thankful for what SERVPRO has been able to do for us. THANK YOU SERVPRO for tackling this mess and making us feel valued!! 

Call these guys and you will not be disappointed! Awesome work and staff! 

A fire was a devastating experience that I don’t wish on anyone. If it happens to you, SERVPRO of Romulus is the company to call. 

I was very happy with SERVPRO’s work. They were exactly what a service company should be. Thank you SERVPRO. 

Without exception, everyone I've had contact with from SERVPRO has been extremely professional, courteous, and have had our company's best interest as their highest priority. I'm glad I called SERVPRO and would absolutely recommend them to others with similar needs. 

This company is so AWESOME!! My old carpets look fabulous, better than anything I could have hoped for. The young man who came was so very professional and one could tell he loved his job and was proud of the company he worked for. Highly recommend to everyone as a company with good old fashion work ethics and a product I am proud to show off. 

We recently had a suicide take place in our home. Not knowing what to do, we called SERVPRO. I'm so glad we did! A team was here promptly to deal with the biohazardous situation and clean everything up. They were caring, compassionate, quick & very professional. I highly recommend them! Thank you, Mike G., Mark, Tim and John! You all made a huge impact and difference during this difficult time! 

They were very compassionate as well as professional and I couldn’t add anything to improve the performance. 

Thank you for the great service. Marc and Kaine did a great job. They were through in no time and very polite and neat. Easy to work with! Thank you again! 

Mike and his team at SERVPRO are the best!! A squirrel made himself at home at my elderly parent's home while they were away for the winter. They did an amazing clean up on all the damage the little critter left behind. Highly recommend their services. You will not be disappointed. Thank you to Mike, Michelle, Ciera, and the entire team at SERVPRO!! 

Great people, great service, and proud members of the Garden City Business Alliance. We recommend them. 

Good family company. 

The wonderful team at SERVPRO of Westland made a difficult and unforeseen situation less stressful and manageable to face. They are professional, fast, and committed to every detail. I highly recommend the Westland office for all your biohazard removal, and home restoration needs! 

I have a rental home that had a mold issue in a closet SERVPRO came out to inspect the same day I called them. Thay were fast with the quote and worked with the tenant to resolve the issue. These guys are great!